You’ll have seen the BBC news article surrounding disgruntled employees of a franchisee of Costa Coffee – Costa Coffee franchise workers ‘not treated like humans’
A number of workers have spoken to the press regarding their feelings of poor treatment by their employer. Their complaints are many and varied, from long working hours, unreasonable fines and deductions from pay and a lack of empathy from their employer.
We can’t comment on whether there is any legitimacy to all of these complaints from the brief details in the article. What this story does highlight are the risks to your reputation, brand and staff morale if you don’t handle your employment responsibilities well.
Keeping you on the right side of the law is only the starting point. We can make sure that you understand how you can communicate your policies and procedures with your staff, as well as effectively deal with any concerns or queries that can arise.
All of this support is available through our retainer, so you have the benefit of real-time expert employment law advice and support, from local experts, at a fixed price to help you budget.