We are able to assist importers & clearance agents in negotiating the release of shipments subject to detention by border control agencies such as Trading Standards and HMRC. This service may result in a significant reduction in the time and cost of detention. If you have a shipment which has been detained, perhaps as a Route 1, or Route 1s, then contact us to get a quote for our services.
For more detail on this, click on the route 1 and route 1s page.
If a decision is made to destroy a shipment, in whole or in part, we can intervene on your behalf with a view to minimising your losses and costs.
If all else fails we can litigate on your behalf in appropriate cases.
We are always available for advice on any matters of importation, including safety legislation relating to consumer products such as toys, electrical goods, perfumes and even machinery.
"Pat Smith's efficient, calm, most capable, helpful and friendly manner."
"The patience and understanding from a sincere Miss Holland."
"Prompt, efficient and knowledgeable service"
"Clarity, plenty of information provided and responses in a timely manner"
"Mrs Tracey Hammond is very professional and helpful, efficient and very friendly"
"Judy Barfoot's approachable and knowledgeable professionalism was second to none"
- CM & SM
"Ms Stuart's friendly but direct approach. I always felt understood"
"Very flexible and accommodating, very positive & clearly explained my options"
"Friendly and approachable - using language I could understand"
"Efficient, polite, friendly service with very helpful advice"