More than 50 complaints made against Ipswich Hospital in a month

12th December 2017

More than 50 complaints made against Ipswich Hospital in a month

Ipswich Hospital has defended its reputation after figures revealed that more than 50 complaints were made against the Heath Road trust in October.

Grievances span a range of issues, including a consultant accused of lacking empathy and answering personal calls during an appointment, incorrectly labeled blood samples, a patient being discharged with an undiagnosed pelvis fracture and patients left in the corridors in Accident and Emergency.

The details of the 56 complaints – up from 48 on September – were contained in a report presented to hospital board members.

Ipswich Hospital spokeswoman Jan Ingle told the East Anglian Daily Times that the trust actively encourages feedback, both good and bad.

“Being open and transparent about not only the very positive things taking place in the hospital but also when we don’t always get it right is very important to us.

“All the complaints mentioned in the report to the public board have either been investigated or are under investigation and we carefully look into every aspect of all the issues which are raised.

“We then offer the person who raised the concerns to have a personal meeting to discuss the outcome of that investigation and we take every issue raised very seriously.

“We actively encourage people to tell us their story and whilst it is pleasing to note we get five times more compliments and praise, it’s really important that we take every complaint with the utmost seriousness.”

In one complaint lodged in October, a patient claimed they suffered physical abuse in the Brantham Assessment Unit – an accusation which is now being investigated by the adult safeguarding team.

In September, patient safety groups expressed concern after it emerged that there had been a near record number of serious avoidable incidents recorded by the NHS.

Surgery on the wrong part of the body, unnecessary procedures following cases of mistaken identity, foreign objects left behind after a procedure and patients falling out of windows were just a few of the so-called ‘never events’ recorded by the NHS last year.

There were 424 of these incidents in 2016/17 – a figure described as “disturbingly high” by campaign groups, who said the same mistakes were being made time and time again.

How can Gotelee help?

The NHS is held in the highest regard in the UK – and rightly so. But when mistakes are made and the duty of care to which patients are entitled is not met, it’s important to hold the health service to account.

Making a claim could result in financial help to deal with the consequences of an error and could go some way to ensuring the same mistake isn’t repeated.

Gotelee has a wealth of experience in this area and can advise you whether or not you have the basis of a claim. If you do, we can support you through the process at any of our offices in Ipswich, Hadleigh, Felixstowe, Woodbridge or Melton.

To find out more, call us on 01473 298125.

Partner
Practice Areas
Medical Negligence
Chartered Legal Executive, Associate
Chartered Legal Executive
Blog Posts

Ignorance over asbestos threat putting workers’ lives at risk

09/05/2018

Uncertainty and ignorance surrounding the dangers of exposure to asbestos could be putting the…

Read More
Upcoming Events

Woodbridge Office Launch Party

21/05/2018

To mark the official opening of our multi-service Woodbridge office at Deben Mill we're…

Read More
News Posts

Man banned from keeping dogs for three years following RSPCA prosecution

21/05/2018

A Cheltenham man has been banned from keeping dogs for three years after he…

Read More

Testimonials

"Approachable, very efficient, always willing to take my calls and update me."

- SH

"We were very pleased to have Jade as our solicitor, the service was excellent and we felt kept in the loop which minimised stress"

- CT

"I have used Tracey Laflin at Gotelee on a number of occasions and in my opinion, she is simply the most efficient conveyancing solicitor I have ever worked with. From the outset, she took the time to understand my specific business requirements and to date, she has exceeded all of my expectations."

- Dale Fiddy - Portobello Developments Ltd

"I don't think this house sale would have pulled together without Jo's determination and expertise. Excellent!"

- MT

"Jade Shelton was absolutely fantastic!! Professional and proactive at all times."

- JH

"This is by far the go-to firm for any issues. You are made to feel valued from the outset and they are so confident in what they do. Wouldn't recommend any other. Thank you Hugh and Max."

- Ros Jones

"Domini was very fast and efficient in carrying out her work for me - she was also very good at explaining things to me"

-

"Prompt, helpful, polite and very professional service"

-

"The ease that we could access and speak to Pat Smith - Thank you"

-

"We found Rachel Dawson outstanding, polite, professional and caring."

-

Please select preferred method of contact

* We will only contact you by telephone if you select this as primary form of contact.