Our Approach to Providing a Quality Service to Clients

Our Approach to Providing a Quality Service to Clients

We strive to build enduring relationships with our clients by delivering value through impressive professional competence and efficient quality services with a distinctive personal touch.

Gotelee is committed to providing all clients with the highest levels of courtesy and service. Exactly what clients can expect from us in terms of service, behaviour and responsiveness is set out for clients on the website, in the Gotelee “Client Promise”. A key element of our promise is to give clear costs and, wherever it is possible to do so, a fixed price in advance for our legal fees. This is set out in more detail in our client guide to “Your Legal Costs”.

Clients are free to choose to give their business to Gotelee, or to another firm and we Strive to win clients’ support by living up to our values and our promises.

In our approach to the management and development of partners and staff, we will be guided by a similar awareness that the performance of the firm depends on the contribution made by each individual member of the firm and on effective teamwork.

It is the extra contribution volunteered by the partners and staff that achieves the “distinctive personal touch” that differentiates Gotelee from its competitors. Every effort will be made to win the loyalty, enthusiasm, creativity, respect and commitment of all the firm’s people and to achieve successful teamwork.

As evidence of our commitment to quality, the firm is registered to the internationally recognised ‘kitemark’ standard of ISO 9001 through compliance with the LawNet Quality Standard. This involves regular external audits to confirm that the firm’s people, policies, practices and procedures continue to meet the standard required.

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"Approachable, very efficient, always willing to take my calls and update me."

- SH

"We were very pleased to have Jade as our solicitor, the service was excellent and we felt kept in the loop which minimised stress"

- CT

"I have used Tracey Laflin at Gotelee on a number of occasions and in my opinion, she is simply the most efficient conveyancing solicitor I have ever worked with. From the outset, she took the time to understand my specific business requirements and to date, she has exceeded all of my expectations."

- Dale Fiddy - Portobello Developments Ltd

"I don't think this house sale would have pulled together without Jo's determination and expertise. Excellent!"

- MT

"Jade Shelton was absolutely fantastic!! Professional and proactive at all times."

- JH

"This is by far the go-to firm for any issues. You are made to feel valued from the outset and they are so confident in what they do. Wouldn't recommend any other. Thank you Hugh and Max."

- Ros Jones

"Domini was very fast and efficient in carrying out her work for me - she was also very good at explaining things to me"


"Prompt, helpful, polite and very professional service"


"The ease that we could access and speak to Pat Smith - Thank you"


"We found Rachel Dawson outstanding, polite, professional and caring."


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