Our Approach to Providing a Quality Service to Clients

Our Approach to Providing a Quality Service to Clients

We strive to build enduring relationships with our clients by delivering value through impressive professional competence and efficient quality services with a distinctive personal touch.

Gotelee is committed to providing all clients with the highest levels of courtesy and service. Exactly what clients can expect from us in terms of service, behaviour and responsiveness is set out for clients on the website, in the Gotelee “Client Promise”. A key element of our promise is to give clear costs and, wherever it is possible to do so, a fixed price in advance for our legal fees. This is set out in more detail in our client guide to “Your Legal Costs”.

Clients are free to choose to give their business to Gotelee, or to another firm and we Strive to win clients’ support by living up to our values and our promises.

In our approach to the management and development of partners and staff, we will be guided by a similar awareness that the performance of the firm depends on the contribution made by each individual member of the firm and on effective teamwork.

It is the extra contribution volunteered by the partners and staff that achieves the “distinctive personal touch” that differentiates Gotelee from its competitors. Every effort will be made to win the loyalty, enthusiasm, creativity, respect and commitment of all the firm’s people and to achieve successful teamwork.

As evidence of our commitment to quality, the firm is registered to the internationally recognised ‘kitemark’ standard of ISO 9001 through compliance with the LawNet Quality Standard. This involves regular external audits to confirm that the firm’s people, policies, practices and procedures continue to meet the standard required.

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"Pat Smith's efficient, calm, most capable, helpful and friendly manner."

- AG

"The patience and understanding from a sincere Miss Holland."

- AD

"Prompt, efficient and knowledgeable service"

- KB

"Clarity, plenty of information provided and responses in a timely manner"

- AG

"Mrs Tracey Hammond is very professional and helpful, efficient and very friendly"

- KS

"Judy Barfoot's approachable and knowledgeable professionalism was second to none"

- CM & SM

"Ms Stuart's friendly but direct approach. I always felt understood"

- JR

"Very flexible and accommodating, very positive & clearly explained my options"

- SD

"Friendly and approachable - using language I could understand"

- CV

"Efficient, polite, friendly service with very helpful advice"

- JA

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